Windows passwords · Microsoft account lockouts — removed by mail.
Total turnaround typically 5–10 days including tracked shipping both ways.
ℹ️ No diagnostic fee. No hidden charges. Flat-rate from $100.
Secure, professional — start to finish in minutes
Choose your service tier and pay securely through Stripe. You'll fill in your laptop details and shipping address immediately after checkout.
Complete your order form with your laptop details and shipping address — we'll email you a pre-paid USPS Priority Mail label within 2 hours.
Drop it off at any USPS location using your pre-paid label. We'll notify you the moment it arrives at our shop.
We unlock your laptop within 24–72 hours, run a virus scan, record a proof video, and ship it back with full tracking — ready to use.
Don't let a password lock cost you productivity. Get your laptop unlocked in days, not weeks.
Have an unused laptop collecting dust? Donate it — we cover the shipping and give it a new life.
Totally fair to ask — you're mailing us a device with your whole life on it. Here's exactly why it's safe, and why people do it every day.
We remove the lock — nothing else. We don't browse, copy, or store your photos, documents, or accounts. On full-service orders we send a proof-of-recovery video so you can see exactly what was done and that your data was never touched.
Every shipping leg has USPS tracking, and Standard & Expedited laptops are insured door to door. You'll always know exactly where your laptop is — from the second it leaves your hands to the second it's back.
Can't unlock it? On Standard & Expedited we refund your full service fee and you cover only return shipping. There's no scenario where you pay us for a laptop we couldn't open.
No warehouse, no subcontractors, no handing your device around. Our own technicians receive it, unlock it, and ship it back — and answer your texts the whole way through.
Flat-rate pricing. No diagnostic fee. No surprises. Shipping both ways included.
The complete package: everything handled, everything documented, fully guaranteed.
Shipping both ways included
Everything in Standard, jumped to the front of the line.
Shipping both ways included
The same expert unlock as every tier — priced bare for the budget-conscious.
+ shipping both ways (typically $12–24 each)
Just the unlock, done fast — no documentation extras.
You cover shipping to us
Dell · HP · Lenovo · Asus · Acer · Toshiba · Samsung · Microsoft Surface · And more
Years of hands-on experience unlocking every major Windows laptop brand — Dell, HP, Lenovo, Asus, Acer, Surface and more. We've seen (and solved) it all.
If it turns out to be a BIOS/firmware or drive-level lock we can't remove, we tell you up front — before you ship or pay. No runaround, no wasted money.
On Standard and Expedited orders, if we can't unlock your laptop you pay only return shipping — the full service charge is refunded. We have a strong track record with Windows laptops, and we stand behind every single job. Your privacy and security come first, which is why full-service unlocks are documented with a proof-of-recovery video.
Read our full privacy policy →Choose your service tier below and ship your laptop to us with the pre-paid label we send you.
Flat $50 per laptop for pawn shops and resellers — 48–96 hour turnaround from arrival, free return shipping, no minimum quantity. Pay for your whole batch in one click below and set the quantity at checkout.
Want 24-hour turnaround at the same $50 rate? Approved Priority Partners get every batch bumped to the front of the line, free. Approval takes a 2-minute application.
Prefer a custom quote first? Email us your batch size →
No signups, no tracking codes — brutally simple.
Takes 20 seconds — grab your own code here (like LL-SAM-204). It's emailed to you instantly.
Your friend enters your code at Stripe checkout and the $15 comes off automatically — on any Standard or Expedited order ($100+).
No order numbers, no follow-up emails. Your code proves the referral; we send your $15 reward after the order completes its 14-day confirmation window.
The $15 applies to Standard and Expedited orders ($100 and up). Open to anyone — you don't need to be a customer to refer. One reward per referred order, up to 10/month. Prefer not to sign up? The shared code REFER15 still gives your friend $15 off — just email us their order number for your reward.
Everything you need to know before you order
Choose your tier below — 2-minute checkout, then ship with your free prepaid label.
On a budget? Bare-Bones unlocking from $35 →
No longer using it? Let someone else benefit — we cover the shipping.
We email you a USPS label. Just drop your laptop in a free Flat Rate box at any post office — no cost to you.
Locked, broken, wiped — we take what others won't. If it can be fixed, we fix it. If not, we recycle responsibly.
Working laptops are refurbished and donated to people who need them most. Your old device changes someone's life.
Ready to unlock your laptop? Choose your service and place your order in 2 minutes — flat-rate pricing, no quotes, no surprises.
Laptop Lifeline started as a single Facebook Marketplace listing. I kept getting asked by friends and family to get them back into laptops they'd been locked out of — forgotten Windows passwords, Microsoft accounts nobody could recover, machines from estate sales and pawn shops that seemed like dead weight.
It turned out I was good at it, and people were genuinely relieved to have their photos, work, and memories back. So I decided to offer that same help to anyone, anywhere — not just whoever happened to know me. A straightforward mail-in service, honest and careful, backed by a real guarantee.
That's where we've landed so far. It's grown into a small, dedicated team now — but the standard hasn't changed: we treat every laptop like it belongs to someone we know. Because to us, it kind of does.